Aspire Charity and its engaged contractors are committed to supporting community and not for profit organisations through responsible implementation, development and administration of raffle programs for its clients. We are committed to providing an environment where customers can make informed decisions about their ticket purchases. This code of conduct forms part of that commitment and will be available to view on premises, on our website and on material developed by Aspire Charity on behalf of not for profit organisations.
This document forms part of open and transparent management systems Aspire Charity and its engaged contractors use to conduct its business. This code of conduct has been distributed amongst all Marketing and Customer Service staff including Telemarketers and is readily available to any other staff member. A customer may request to view a copy of this document, either electronically or hard copy and may do so by emailing firstname.lastname@example.org or phoning (07) 563 06252. An electronic copy of this code of conduct is also displayed on our website www.aspireconsulting.com.au/loftusvision.
Information regarding responsible gambling is available upon request and at our website www.aspirecharity.com.au or by contacting our Customer Service representatives on (07) 563 06252.
Terms and Conditions and product information for each raffle will be available at the time of purchase, on line and printed on raffle tickets and promotional material. Further information can also be provided by contacting our Customer Service representatives by phoning (07) 563 06252 or via email email@example.com.
This information will include how to enter and the odds of winning the stated prizes based on the total possible ticket sales.
Aspire Charity will provide appropriate assistance by way of information/brochures and referral to government websites/helplines to any customer who may request such information. In addition, sales staff are trained to ensure all customers understand and acknowledge their order before credit cards are charged. Ongoing automatic memberships are on an “opt in” basis only and can be cancelled at any time.
Customers will also be provided additional information on their ticket which includes:
In addition, for customers who have indicated that they have a gambling problem or may be overextending themselves financially:
Aspire Charity does not permit employees to purchase tickets from raffle programs that we manage. We will provide appropriate assistance by way of information/brochures and referral to government websites/helplines to any employee who may request such information or shows signs of a gambling problem. A manager will be assigned to ensure that all reasonable steps are taken to assist the employee.
As part of our commitment to providing accurate and up to date information to staff and customers, a team member will periodically (at least twice a year) review and update any gambling support service links and brochures being provided to staff or customers.
Customers who wish to lodge a complaint, provide feedback or concerns about our Code of Conduct may do so in in writing to the following address:
36 Industrial Ave
MOLENDINAR Q 4214
We welcome all feedback and will acknowledge and address all complaints and concerns in a timely manner. Complaints will also be noted on our customer files by a customer service representative.
If Aspire Charity is unable to deal with the compliant internally, we will seek guidance from an independent mediator with the costs of this process to be shared between both parties.
Ticket purchasers must be at least 18 years of age. Aspire Charity will take reasonable measures to ensure customers are 18 years and over and will not actively promote or knowingly sell to minors.
In an effort to reduce the risk of excessive purchases by our customers we will:
Aspire Charity will not cash customers’ cheques and does not extend credit to customers for any reason. Customers will be advised of this at the time if they request such a service.
In the implementation development and administration of any advertising or promotion Aspire Charity will adhere to the following standards:
Aspire Charity is committed to the ongoing implementation of this code of conduct and as such has assigned a senior member of staff to handle the following:
Feedback will be provided by staff and management about the effectiveness of the code and its operation within the business. Any changes will be advised to all staff members by way of email.
A copy of the review will be provided to VCGLR at the end of each financial year.